Energy Casino Responsible Gambling

At Energy we take responsible gambling seriously. We want play to be safe and controlled, so we provide clear tools and guidance to help you manage your activity. This page explains the principles we follow, the controls available on your account, how to recognise when play may be becoming a problem, and where to find professional support in Canada.

Player protection principles

We promote safer gambling through transparency, practical limits and easy-to-use controls. Our approach focuses on preventing harm, protecting minors, and making sure players can set boundaries that suit their situation. We support informed choices and quick access to help when it is needed.

Activity-control tools

You can manage your account activity with a range of built-in tools designed for immediate use. These include deposit limits, loss limits, session time reminders and temporary breaks. Controls are available in your account settings so you can act quickly if you want to reduce or pause play.

How to set and change limits

Limits can be set on a daily, weekly or monthly basis. Decreases take effect immediately and increases typically apply after a 24-hour cooling period. If you need help configuring limits, our support team can guide you through the process.

Deposit and loss limits

Deposit limits help prevent overspending by restricting how much can be added to your account over a chosen period. Loss limits cap your net losses within a timeframe. Both tools are adjustable from your account and are recommended for players who want tighter control over spending.

Time limits and account breaks

Session time reminders and mandatory breaks are available to remind you when it’s time to step away. You can set daily or per-session time limits and activate short time-outs for cooling-off periods. These features help maintain balanced play and reduce continuous sessions.

Self-exclusion

If you need a longer break, self-exclusion can block access to your account for set periods. Options include short exclusions and longer choices such as 6 months, 1 year, 5 years or indefinite exclusion. During self-exclusion your account will be closed for the chosen period and you will not be able to reopen until it ends and any reactivation process is complete.

Signs of problematic behaviour

Watch for changes in behaviour such as chasing losses, increasing deposit amounts, neglecting responsibilities, borrowing money for play, or hiding activity from friends and family. Noticing any of these signs is a prompt to use limits or seek help.

Tips for maintaining control

Set realistic deposit and session limits, use time reminders, avoid using credit to gamble, keep gambling separate from essential bills, and review your activity regularly. Talk to someone you trust if you notice changes in your behaviour.

Professional help and support organisations

If you need additional support, contact local services and national organisations. Helpful resources include ConnexOntario, Responsible Gambling Council (Canada), Gamblers Anonymous, BeGambleAware, GamCare and GAMSTOP. If you are in immediate crisis, contact local emergency services.