Privacy and Data Policy

This Privacy Policy explains how Energy collects, uses and protects personal information when you use our online casino and related services in Canada. We take your privacy seriously and describe below the types of data we collect, why we collect it, how we keep it safe, and the choices you have about your information.

Types of data we collect

We collect several categories of information to provide and secure your account, support payments, and comply with legal obligations. This includes personal data you give us directly, technical data from your device and browser, and transactional records related to deposits, wagers and withdrawals.

Personal data

Personal data includes name, date of birth, address, email, phone number and identity documents submitted for verification. We also store account credentials and any communication you send to our support team.

Technical data

Technical data covers IP address, device identifiers, browser type, operating system, location data where permitted, and activity logs that show how you interact with the site. This helps us keep the service secure and functioning on desktop and mobile.

Transactional data

Transactional data includes payment details, deposit and withdrawal history, game activity, wagering history and promotional activity. Payment card data is processed by PCI DSS-compliant providers and is not retained by us beyond what is required for transaction processing.

How we use your information

We use collected data to operate your account, process payments, perform identity verification (KYC), detect and prevent fraud, and provide customer support. Data is also used for responsible gaming checks, regulatory reporting and to improve site performance and security. With your consent, we may use information for marketing and promotional communications.

Data protection practices

We protect personal information using industry-standard security measures such as SSL/TLS encryption, access controls and regular security reviews. Access to personal data is restricted to authorised personnel and third-party service providers who process data on our behalf. We retain information only as long as necessary for the purposes outlined and to meet legal or regulatory obligations.

Cookies and tracking technologies

We use cookies and similar technologies for site functionality, analytics and optional advertising. Cookies help remember login state, preferences and support secure sessions. You can manage cookie settings through our cookie banner or via your browser controls. Disabling certain cookies may affect site functionality.

Your rights

Depending on applicable law, you may have the right to access, correct or delete personal information, object to certain processing, request restriction of processing or withdraw consent. You can also request a copy of the personal data we hold about you.

Access, correction and deletion of data

To request access, correction or deletion, contact our privacy team at [email protected]. We will verify your identity and respond as promptly as possible. Some requests may be limited where retention is required by law or for fraud prevention and security purposes.

Information sharing and third parties

We share personal data with trusted service providers who support payments, identity verification, fraud prevention, hosting and analytics. We may also disclose information where required by law or to protect our rights. When data is transferred outside Canada, we implement contractual and technical safeguards to protect your information.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, communicated by email. Continued use of our services after changes are posted constitutes acceptance of the revised policy.