User Terms and Conditions

This page sets out the Terms and Conditions for using Energy. It explains the rules that govern our relationship with you, the account holder, and describes your responsibilities when accessing our online casino and associated services in Canada. By creating an account or continuing to use the platform you accept these terms and any other specific conditions that apply to promotions, payments or specific features.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household or legal entity. Do not share login credentials and notify us immediately if you suspect unauthorised access. We may require identity verification and supporting documents before allowing withdrawals or making account changes. Failure to provide requested documentation may result in temporary account suspension or restrictions on activity.

Eligibility requirements

To use our services you must be of legal gambling age in your province or territory and physically located in a jurisdiction where our services are permitted. You must provide true and complete information during registration and keep it up to date. Accounts that do not meet eligibility criteria will be suspended or closed and any related balances may be forfeited in line with these terms.

Acceptable platform use

Use the platform only for lawful, personal gaming. Prohibited conduct includes fraud, collusion, use of automated tools or bots, chargeback abuse, and attempts to manipulate games or promotions. We reserve the right to suspend or close accounts and withhold funds where we reasonably suspect misuse, cheating or activity intended to exploit system weaknesses.

General bonus and promotion rules

Bonuses and promotions are subject to their specific terms in addition to these general terms. Promotional offers may include wagering requirements, game contribution weightings, maximum bet limits and expiry dates. We may require account verification before crediting or paying out bonus-related funds. Bonus abuse or irregular play may lead to bonus cancellation, withheld winnings and account sanctions.

Deposits and withdrawals

We accept a range of payment methods; availability may vary by location. Deposits should be made from an account in your name. Withdrawals are processed after any required verification and are subject to payment provider limits and our internal checks. We may delay or refuse withdrawals where verification is incomplete, activity is suspicious, or legal restrictions apply. Transaction fees may apply depending on your chosen method.

Dispute resolution

If you have a dispute, contact our support team so we can investigate. We aim to resolve issues promptly and fairly. If a resolution cannot be reached, you may be entitled to escalate the matter through available alternative dispute resolution mechanisms or by seeking legal advice in your jurisdiction.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be communicated via your account or by other reasonable means. Continued use of the service after notice of a change constitutes acceptance of the updated terms. We may also suspend or close accounts where required to comply with legal or regulatory obligations.